CHEMIST LINK WEBSITE AND SERVICES
Welcome to Chemist Link! Thank you for visiting our website www.chemistlink.com.au or accessing our services through online or offline forms (Forms). The Website and the Forms (collectively referred to as the “Website”) serve as a platform to facilitate your health management needs, including prescription fulfillment, accessing medication information, managing health services, and earning rewards on purchases and activities.
By accessing the Website, submitting online or offline forms, or continuing to receive the related services provided via or in connection with the Website or the Forms (Services), you agree to be bound by these terms of use and our privacy policy.
Please carefully review these documents before proceeding. Together, they constitute the legal agreement between Chemist Link Pty Ltd ACN 676 522 473 (Chemist Link or we, us, our) and you.
In this Agreement, ‘you’ refers to any person(s) accessing, using, and/or benefiting from the Website and the Services, including individuals submitting Forms online or offline.
Our Privacy Policy outlines the types of personal information we collect, who can access the information, and the purposes for which it may be used. Chemist Link is committed to protecting the privacy of patient and pharmacy data. You can access the latest version of our Privacy Policy at: www.chemistlink.com.au/privacypolicy.
You are also considered to have accepted the terms of this Agreement if:
– A copy of the Agreement is made available to you upon request. or
– We provide you with a copy of the Agreement via email or SMS, and you either notify Chemist Link of your acceptance or begin to receive or continue receiving the benefits of the Service after receiving such notice.
Chemist Link, via its affiliated partners, may offer additional services in the future, including but not limited to:
– Additional medication and health condition information and training.
– Health programs tailored to your interests.
– Services provided by your selected doctor, or other healthcare provider.
– Information about joining clinical research programs.
You acknowledge that the information you receive regarding these services will be tailored to your condition or your profile. Chemist Link will not disclose any identifiable personal (including sensitive) information about you to third-party providers of additional services unless you have provided express consent. You may opt out of additional services at any time. Please refer to our Privacy Policy for contact details.
If you do not accept the terms of this Agreement, you are not permitted to access or use the Website or the Service. Please refrain from accessing the Website or submitting Forms if you do not agree to these terms.
INFORMATION DISCLAIMER
Chemist Link is not a pharmacist, pharmacy, qualified health care professional, medical practitioner, doctor, or other health care provider. We do not provide any warranties regarding the information on the Website or through our Services. The information and statements provided are not intended to diagnose, treat, cure, or prevent any disease. We do not warrant that any information on or linked to the Website is complete and/or accurate. All information contained on the Website, including information related to medical and health conditions, products, and treatments, is for informational purposes only and may be presented in summary or aggregate form.
Professional advice is necessary for each particular illness, disease, infection, injury, or other medical condition, as well as for dosages of pharmaceutical products available through our Services. This information should not be construed as medical advice. You are solely responsible for your actions based on this information and any resulting outcomes.
The information provided on the Website is not intended, nor should it be considered, a substitute for professional medical advice or any information found on or in any product packaging or labels. Always consult your pharmacist, general practitioner, or other qualified health care provider before starting any new medical treatment or continuing with existing treatment, or if you have any questions about your own or someone else’s medical condition. Nothing contained on the Website or in the Services should be interpreted as medical diagnosis or treatment.
Product images displayed are for representation purposes only. Actual products may differ from the images shown.
DISCLAIMER & LIMITATION OF LIABILITY
Except as expressly stated, Chemist Link makes no representations or warranties, either express or implied, of any kind with respect to products sold or services provided through the Website. Except as expressly stated and subject to the provisions of Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law), Chemist Link expressly disclaims all warranties, express or implied, of any kind with respect to products sold or services provided through the Website, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Chemist Link or your Selected Pharmacies arising from any product sold or services provided on the Website shall be the price of the product ordered or services provided. In no event shall Chemist Link, its related bodies corporate, its directors, officers, employees, and representatives, and your Selected Pharmacy be liable for special, indirect, consequential, or punitive damages related to product sold or services provided.
DISCLAIMER FOR USE OF THE WEBSITE
You expressly agree that your use of the Website is at your sole risk. In no event will Chemist Link, its Related Bodies Corporate, its directors, officers, employees, and representatives, third-party content providers or the like warrant that the Website will be uninterrupted or error-free. Additionally, Chemist Link does not make any warranty as to the results that may be obtained from the use of the Website, or use of the information, content, service, or products provided through the Website.
Chemist Link explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the Website from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you irrevocably waive any claim against us with respect to such sites.
Under no circumstances shall we or any other party involved in creating, producing, or distributing the Website be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the Website, (ii) the cost of procurement of substitute products and services resulting from any data, information, or services purchased or obtained or messages received or transactions entered into through or from the Website; (iii) unauthorized access to or alteration of your registration information, transmissions, or data; (iv) statements or conduct of any third party on the Website; (v) negligent or wilful acts of Chemist Link, its directors, officers, employees, and representatives, or (vi) any other matter relating to the Website.
You agree to indemnify and hold Chemist Link, and our related bodies corporate, corporate, directors, officers, employees, and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Website, your use of the Website, your connection to the Website, your breach of this Agreement, or your violation of any rights of another.
CHEMIST LINK ACCOUNT
You might need to set up an Account to enable you to access some or all of the Services available from the Website and to more conveniently engage with us or your Selected Pharmacy. Once you establish an Account, we will seek to link and/or consolidate your interactions with us and your Selected Pharmacy to enhance your experience with the Website.
In establishing an Account you agree to:
– Provide true, accurate, current, and complete information about yourself, including your preferred payment method as prompted (Registration Information) when registering for an Account; and
– Maintain and promptly update the Registration Information to keep it true, accurate, current, and complete.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your Account and refuse any and all current and future use of the Website.
You are responsible for maintaining the confidentiality of any login credentials provided to you by Chemist Link. You agree to safeguard your login information and ensure that it is not shared with anyone else.
In the event of any unauthorized use of your login information or any other breach of security, you must notify us immediately. Unauthorized access to your account could potentially lead to third parties gaining access to your personal and sensitive health information.
Chemist Link treats all user information as private and confidential. We employ secure servers and protocols to protect your data from unauthorized access or disclosure.
YOUR SELECTED PHARMACY
Chemist Link, as a business acquisition firm exclusively representing our pharmacies, requires that your account be linked to your chosen pharmacy or pharmacies to function properly. By selecting your pharmacy, you are explicitly linking your account to your pharmacy’s dispensing system. This allows the pharmacy to collect and utilize your personal, health, and sensitive information to provide you with the full functionality of Chemist Link and its services.
Certain features of Chemist Link may necessitate sharing your contact information with your healthcare provider. For example, if you request to receive an electronic prescription via SMS from your healthcare provider, you will be required to provide them with your phone number. Any such disclosure will be subject to the privacy obligations of your healthcare provider.
Upon electronic registration, you must provide your selected pharmacy with specific information, including your Medicare Number. Your pharmacy is responsible for verifying that the information provided matches its dispensing records. If your pharmacy does not have an existing dispensing account in your name, you agree that it may create one. Once linked, you will receive an activation code or confirmation message.
Your selected pharmacy will collect personal information about you, such as dispensing data and details of any electronic prescriptions stored through the platform. You consent to the pharmacy collecting and disclosing such personal information, as well as any information collected about you through the platform and service. This collection and disclosure are subject to the privacy obligations and policies of your selected pharmacy.
If you choose to switch your selected pharmacy in the future, you consent to the pharmacy disclosing your complete dispensing history stored in the platform to the new pharmacy.
You also consent to receiving promotional offers from your selected pharmacy via Chemist Link. You may opt out of receiving such offers at any time. To do so, please contact the pharmacy directly, as Chemist Link does not collect or manage any information. If you wish to opt out of receiving promotional offers directly from your selected pharmacy outside of Chemist Link, you will need to contact the pharmacy directly to unsubscribe, as this is a matter between you and the pharmacy.
Payment Methods
Credit Cards: Chemist Link, and or its pharmacies accepts Visa and MasterCard for transactions on the platform. There is no surcharge for Visa or Mastercard transactions. Please ensure to provide your accurate billing address and telephone number, matching the information your credit card provider has on file. Incorrect information may lead to delays in processing your payments and orders. Your credit card will be charged once your order has been processed by your selected pharmacy. For security purposes, your credit card details are tokenized by a payment gateway provider. Chemist Link does not store your card details at any point. Your personal and credit card information will be securely transmitted to An Australian Payment gateway provider to process the payment. This payment gateway provider handles your personal and credit card information in accordance with their privacy policy according to the Australian payment processor protocols. If your selected pharmacy cannot fulfill your order or some items cannot be shipped, your selected pharmacy will refund the difference back to your credit card. Please note that these refunds may take several business days to appear on your statement.
We do not accept money orders, cashier’s cheques, personal cheques, or company cheques.
Your Conduct
You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes any portion of Chemist Link’s services, including the use of our website or access to it. Furthermore, you agree not to access our services by any means other than through the interface provided by Chemist Link for accessing them.
Our Rights
Chemist Link reserves the right to electronically monitor areas of its services and may disclose any content, records, or electronic communication of any kind under the following circumstances: (i) to comply with any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate our services, including providing them via third-party Website or applications, to the pharmacies we serve for the purpose of fulfilling an order; or (iii) to protect our rights or property, or the rights of our users, directors, employees, representatives, sponsors, third-party providers, or licensors. We do not assume responsibility for screening, policing, editing, or monitoring any content.
Chemist Link may terminate or suspend your access to all or part of our services without notice for any conduct that we believe violates any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us.
Typographical Errors
If a product is mistakenly listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers, Chemist Link reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. We have the right to refuse or cancel such orders regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will promptly issue a credit to your credit card account for the amount of the incorrect price.
Applicable Law
To the fullest extent permitted by law, the Agreement shall be governed by the laws of Australia. Any claim relating to the Website, the Services, or the Content shall be governed by the internal laws of the state of New South Wales, and you agree to submit to the jurisdiction of the courts in Sydney, New South Wales, Australia, for the resolution of any disputes.
Termination
Subject to applicable law, Chemist Link reserves the right to suspend or deny your access to all or any portion of the Website or your Account. You agree that Chemist Link may immediately deactivate or delete your Registration Information and all related information and files under your Account and bar any further access to such files, the Website, or your Account. Furthermore, you acknowledge and agree that Chemist Link shall not be liable to you or any third-party for any termination of your access to the Website or your Account.
General Information
The Agreement, the Chemist Link Privacy Policy, the Terms and Conditions, and the Returns and Shipping Policy constitute the entire agreement between Chemist Link and you, governing the use of the Website, the provision of the Services, and your Account. You may also be subject to additional terms and conditions when using affiliate services, third-party content, or third-party Website. Chemist Link’s failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
Chemist Link reserves the right to change any terms of the Agreement. Such changes will be notified to you via online or offline means, and you will be required to accept those changes before further continuing to use our Services. An updated Agreement will also be included on the Website.
Security and Privacy
You acknowledge that your access to the Website may be monitored and tracked by Chemist Link through the use of cookies and/or retailer IDs. Chemist Link does not sell, rent, or give away your information, including phone numbers and email addresses. This information is highly respected and is only used to assist Chemist Link in providing you with the Website and the Services, or in accordance with our Privacy Policy. By providing any personal information, including sensitive health information, through our Website (including through your use of an Account or making a booking for a service), you agree to us handling your personal information as described in our Privacy Policy. Any information provided by you or your browsers (including cookies) will be used by Chemist Link, the owner and operator of the Website, and will be retained, used, and disclosed in accordance with our privacy policy as set out at www.chemistlink.com.au/privacypolicy, and you expressly consent to its collection, retention, and use by us in order to provide you with the products and Services through the Website.
Other than as set out in our Privacy Policy, Chemist Link will not collect or disclose personal information about you or your browsing habits to any other third party unless you give Chemist Link express permission to do so, or unless required by law.
Your Selected Pharmacy will record and collect information to provide you with products and services that you have requested. This collection of information is permitted under Australian law. For example, this applies to Script details that they are required to collect in accordance with relevant legislation, including the National Health Act 1953 (and its regulations), and the poisons laws as in force in the Australian States and Territories. Any personal information held by your Selected Pharmacy will also be subject to their privacy policies, which can be obtained by contacting your Selected Pharmacy.
Chemist Link may disclose aggregated information about you in general and statistics related to the Website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, you acknowledge that transmissions to and from the Website may be monitored, intercepted, or modified by other parties.
Updates to Privacy Policy
Chemist Link may update its Privacy Policy from time to time. If we make any amendments, we will publish the updated Privacy Policy on our Website. This ensures that you will always stay informed about how we manage your personal information.
Linking and Framing
Chemist Link provides links to external sites from the Website for your convenience. However, we do not endorse or provide any warranty regarding these external sites.
Website Availability
Chemist Link does not guarantee the continuous availability of the Website. Users acknowledge that the Website may be unavailable due to various reasons, including factors beyond Chemist Link’s control. Chemist Link does not guarantee that your access to the Website will meet specific performance criteria.
Item Availability & Catalogues
Not all items showcased in our catalogues will be accessible for purchase through the Website or stocked at your Selected Pharmacy. Products will only be available at your Selected Pharmacy while supplies last.
Limited Purchase Quantities
Chemist Link’s affiliated pharmacies reserves the right to monitor and limit the purchase quantities of products. We also reserve the right to restrict sales to non-commercial levels. In such instances, Chemist Link’s pharmacies will adjust product(s) to what we deem as commercial quantities.