- INTRODUCTION
1.1 Chemist Link Pty Ltd ACN 676 522 473 (Chemist Link, we, us, our) acknowledges the importance of your privacy and understands your right to control your personal information. We consider the provision of personal information as a matter of trust and treat it with utmost seriousness. Unless explicit consent is provided to act otherwise, this policy governs how we handle your personal information and ensures the protection of your privacy.
1.2 We are committed to upholding responsible privacy practices and adhere to the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (Privacy Principles), and any applicable state and territory health records legislation.
1.3 In addition to this Privacy Policy, specific and additional privacy provisions may apply to certain activities and promotions. In case of any inconsistency between this Privacy Policy and such specific and additional provisions, the latter will prevail.
1.4 Where applicable, we handle personal information in compliance with the related bodies corporate exemption, the employee records exemption in the Privacy Act, and any other relevant exemptions in legislation.
1.5 This Privacy Policy outlines our practices regarding the management of personal information, including collection, usage, and disclosure purposes. We reserve the right to modify our Privacy Policy at our discretion. The latest version of our Privacy Policy is available on our website at www.chemistlink.com.au/privacyPolicy .
1.6 Chemist Link acts as a business acquisition firm on behalf of its affiliated pharmacies. All Chemist Link affiliated pharmacies operate independently and have their own privacy policies governing the collection, usage, and disclosure of personal information. In the provision of products and services, we may collect, use, and disclose personal information to and from affiliated pharmacies, as detailed in this Privacy Policy.
- PERSONAL INFORMATION
2.1 In accordance with the Privacy Act, ‘personal information’ as referred to in this Privacy Policy encompasses the definition outlined therein. Essentially, personal information pertains to information or opinions about an individual that can reasonably identify them. This includes sensitive health information pertaining to you.
- COLLECT YOUR PERSONAL INFORMATION
3.1 To ensure the provision of tailored products and services and to best serve your needs, we gather personal information in alignment with Chemist Link’s business model only:
(a) Acquisition Software: Through our proprietary acquisition software utilized on our website and affiliated platforms. Your personal and sensitive health information may be collected when you:
– Register for and utilize an account, including membership or loyalty programs.
– Place orders for pharmacy products and services, including prescription medicines and repeats with scripts or eScripts.
(b) Chemist Link Affiliated Pharmacies: Through affiliated pharmacies during the acquisition process or when you engage in transactions or enrol in services.
(c) Third-Party Platforms: Via platforms such as:
– Prescription exchanges and telehealth platforms when facilitating transactions or consultations.
– Online booking systems utilized for scheduling services.
– Social media platforms, with your consent, for account creation or authentication.
(d) Partnerships and Collaborations: Through collaborations with partners and service providers involved in the acquisition process or service delivery.
(e) Surveys and Feedback: During feedback collection processes or market research initiatives.
(f) Chemist Link Operations: Directly from Chemist Link operations and related entities involved in business acquisition activities.
3.2 The types of personal information we may collect and retain include:
– Contact details: Name, date of birth, address (including email), and phone number (including mobile and landline).
– Medicare numbers or relevant identification for transaction facilitation.
– Transactional and payment information for acquisition-related activities.
– Sensitive health information: Details of purchased products and services, prescribed medicines, and health-related consultations.
– Browser information, location data, IP addresses, and usage analytics relevant to our acquisition software and services.
- COLLECT, USE, AND DISCLOSE YOUR PERSONAL INFORMATION
4.1 At Chemist Link, we collect, utilize, and disclose your personal information based on the circumstances of collection and your intended use of our services. We strive to inform you about the purpose of collection, how we intend to use your information, and to whom we may disclose it at the time of collection.
4.2 We collect and use personal information for the following purposes:
(a) Identity Verification: To verify your identity.
(b) Software Functionality: To provide functionality within our acquisition software, enabling you to purchase pharmacy products and services, including prescription medicines and repeats, medication reminders, and access to health programs.
(c) Personalized Experience: To deliver a personalized experience through our software and improve our products and services.
(d) Assistance to Pharmacies: To assist affiliated pharmacies or healthcare professionals in providing pharmacy products and services, such as prescription fulfillment and medication reminders.
(e) Rewards Administration: To administer and manage our Rewards program.
(f) Marketing: To market products and services based on your profile or activity.
(g) Service Administration: To administer and manage services, including charging, billing, and fee collection.
(h) Data Analysis: To analyze customer demographics, health, prescription, adherence, and purchasing trends for tailored services.
(i) Software Improvement: To enhance the quality of our software and social media presence.
(j) Customer Support: To respond to inquiries, address issues, or complaints, and provide support.
(k) Feedback Collection: To gather feedback and conduct market research activities.
(l) Communication: To contact you regarding the above purposes through electronic messaging, mail, phone, or other lawful means.
4.3 We may disclose your personal information to third parties for the purposes described above, including:
(a) Our systems, applications, and related companies.
(b) Affiliated pharmacies and healthcare professionals for health-related services.
(c) Specific third parties involved in software operation or Rewards administration.
(d) Partners facilitating customer registration to our services.
(e) Service providers offering products and services to us, including suppliers, marketing agencies, and IT suppliers.
4.4 We collaborate with various third parties, including Chemist Link Pharmacies, and others, to facilitate the provision of pharmacy products and services, data analysis, and targeted marketing based on user profiles or activities.
4.5 Information collected by third parties may be shared with us and affiliated pharmacies.
4.6 We ensure that third parties use your personal information as reasonably required and in compliance with privacy laws. Agreements with them typically include privacy and confidentiality clauses.
4.7 Publicly posted information on our websites may be viewed by the public. Users are advised to exercise discretion when uploading information to such sites.
- IF YOU DON’T PROVIDE PERSONAL INFORMATION
5.1 Your provision of certain personal information is essential for us to deliver products, services, or the Software to you. Failure to provide such information may result in our inability to fulfill your requests. If you have concerns about providing personal information, please communicate them to us. We will clarify the necessity of collection, explain our privacy policy, and outline our information management practices to address your concerns.
- DISCLOSURE OF INFORMATION OUTSIDE THE STATE/TERRITORY OF COLLECTION
6.1 Personal information may be disclosed to third parties located outside the state or territory where it was collected in Australia. The specific locations of these third parties will vary depending on the circumstances. For instance, disclosure may occur to our related companies overseas or to overseas service providers.
6.2 As part of our regular operations, personal information may be disclosed to third parties such as offshore data centre, or subcontractors providing support services to our Software.
6.3 We undertake reasonable measures to ensure that overseas recipients comply with the Privacy Principles concerning such information, except in cases where exceptions under the Privacy Act or other laws apply.
- PROTECT PERSONAL INFORMATION?
7.1 Chemist Link is committed to maintaining the security of any personal information we hold about you. We implement reasonable measures to safeguard your information. If you become aware of any security breaches, please notify us immediately.
- ACCURACY OF THE PERSONAL INFORMATION WE HOLD
8.1 At Chemist Link, we strive to maintain the accuracy of your personal information to the best of our ability. We rely on the accuracy of information provided to us both directly from you and indirectly.
8.2 You can update the personal information you have provided through:
(a) Our Online Services, either directly on our website via www.chemistlink.com.au/contactus or by contacting the Customer Care Service at +61 2 9127 2721
8.3 Feel free to contact us if:
(a) The personal information we hold about you is incorrect;
(b) You need to notify us of a change in your personal information; or
(c) You wish to request the deletion or de-identification of your personal information.
Our contact details are provided in section 12 of this Privacy Policy.
- LINKS, COOKIES, AND USE OF CHEMIST LINK WEBSITES
9.1 When you visit our website without an account, Chemist Link may collect anonymous information to understand visitor behavior. This information does not identify individual visitors but provides insights such as visit dates, times, durations, and commonly accessed pages.
9.2 Our websites may feature links to other sites. This Privacy Policy pertains to our websites only and not to any linked sites not operated or controlled by Chemist Link. We advise you to review the privacy policy of each website collecting your personal information.
9.3 Chemist Link employs ‘cookies’ and similar technologies on our websites and in other applications. These technologies are industry standards used to monitor advertising effectiveness and visitor behavior. They help us generate statistics, measure activity, enhance website usefulness, and improve the customer experience.
9.4 You have the option to adjust your Internet browser settings to refuse or warn about cookies. However, disabling cookies may affect the functionality and performance of our websites.
9.5 During your website visits or interactions with our digital platforms, Chemist Link may track anonymous information regarding your online behavior to enhance our understanding, but this information does not identify you personally.
- ACCESS AND CORRECT PERSONAL INFORMATION WE HOLD
10.1 To access personal information held by Chemist Link, please contact us as outlined in section 12 of this Privacy Policy. We will facilitate access in accordance with the Privacy Act and relevant health records legislation, barring any applicable exemptions. Identification verification may be required, and an administration fee may be charged, where permitted by law.
10.2 If you identify any inaccuracies in your personal information held by us or wish to update your details, please follow the process outlined in section 8 or reach out to us directly (refer to section 12 of this Privacy Policy).
- QUERIES, COMMENTS, AND COMPLAINTS ABOUT HANDLING OF PERSONAL INFORMATION
11.1 If you have any queries, comments, or complaints regarding Chemist Link’s collection, use, or disclosure of personal information, or if you believe we have not adhered to this Privacy Policy, the Privacy Act, or relevant health records legislation, please reach out to us (refer to section 12 of this Privacy Policy).
11.2 When contacting us, please provide as much detail as possible regarding your question, comment, or complaint.
11.3 Chemist Link takes all privacy complaints seriously and endeavors to address them promptly and effectively. Your complaint will be assessed by an appropriate individual, and we request your cooperation throughout the process by providing relevant information as needed.
11.4 If you are dissatisfied with our resolution of your complaint, you may consider contacting the Office of the Australian Information Commissioner or other relevant regulators for further assistance.
- CONTACT US
12.1 For all privacy complaints and requests to update or access information, please direct your correspondence to:
Attention:
Chemist Link Pty Ltd
212 Lyons Road
Five Dock, NSW 2046
Or
info@chemistlink.com.au
12.2 Requests to access, update, or correct your personal information should be submitted in writing.